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Reliable Customer Relationship Management(RCRM) Enterprise Solution is Integrated Complaint Management Online Solution for daily Subscriber's complaints, orders & sales transaction.
Description
RCRM is complete Customer Relationship Management Solution that can be integrated with core Subscriber Database and works automatically to flow information in the form of IVR Calling, SMS (Short Messaging Service) & e-mailing.
Features
  • Totally Automated IVR system for Cable & Internet Complaints.
  • Ticket issuing system for proper tracking of complaints.
  • Supports Caller ID Facility for Caller Identification.
  • Multilingual Messages play support.
  • Play Maintenance shutdown Messages for Network area.
  • Play Monthly Reminder messages for Monthly Dues.
  • Play Greeting Messages like Holi, Diwali, Eid, Xmas, New Year etc.
  • Online Registration of different Jobs like New Connection, Disconnection, Reconnection, Shifting, Cable Dead etc.
  • Generate Colony or Subscriber wise Job Detail report.
  • Auto calls features for Monthly Subscription Payment, Monthly Dues etc.
  • Provide total Calls Registered, Recorded, Diverted to CSE, Missed Calls etc.
  • Unregistered Subscribers Job Registration & Auto calling.
Add-on Facilities
  • Auto SMS Service for Transaction updates.
  • Auto Mailing service for Transaction updates.
  • Multiuser features for sharing information on LAN or on WAN.
  • Integration of Sales & Order processing module.
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